Many (most) companies have not caught up yet.
- Information is locked in shared drive, emails, team sites
- Intranet content is static, and search you cannot find
- Employees are geographically dispersed. They need to connect (whether it is by email, phone and F2F meeting, online chat, conversation or latest digital tools)
- Employees and expertise are locked in functional silos, organisation hierarchies. Cross boundary collaboration is not easy and can be political.
I am enlightened by a CTO who reminded me that silos are created for a purpose. The functional and hierarchical reporting lines (which reinforce silos) are needed to run the business. So no matter how we restructure a company, we need to find ways to connect employees across boundaries based on emerging needs, not just based on organisation structure.
- I see I am moving away from managing information, content, intranet, categories to managing communities, conversation and dialogue.
- I see internal communication and engagement (and even marketing) being put under my knowledge management remit
- I see I am moving from managing specific knowledge repositories with a clearly define scope and boundaries, from managing a highly centralise intranet to managing an interconnected ecosystem that is organic and constantly changing
- My work is started to be labelled differently such as creating a digital workplace, building responsive organisation, defining the future of work.